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Analytics Introduction
📄️ Overview Analytic
The Overview Analytic page provides a comprehensive summary of key metrics and insights related to your data. It is designed to give you a quick snapshot of performance indicators, trends, and other important information that can help you make informed decisions.
📄️ Time Series Analytic
The Time Series Analytic page provides detailed insights into the trends and patterns of your data over specified time periods. It is designed to help you analyze how key metrics evolve over time, enabling you to make data-driven decisions based on historical performance.
📄️ Agent Analysis
The Agent Analysis page provides insights into the performance of agents over a selected period. You can analyze various metrics such as the number of chats handled, average response time and more.
📄️ Chat Tags Analytic
The Chat Tags Analytic page provides insights into the performance of assigned tags to chats over a selected period. You can analyze various metrics such as the number of chats assigned, average response time and more.
📄️ Customer Tags Analytic
The Customer Tags Analytic page provides insights into the performance of assigned tags to contacts over a selected period. You can analyze various metrics such as the number of contacts assigned, average response time and more.