📄️ Get Started
Live Chat Introduction
📄️ Chat Header
The Chat Header is located at the top of the Live Chat interface.
📄️ Chat List Panel
The Chat List Panel is located on the left side of the Live Chat interface.
📄️ Message Area
The Message Area is the central part of the Live Chat interface where the conversation between the agent and the patient takes place.
📄️ AI Summarize
AI Summarize is a feature in MChat that utilizes the Gemini API to generate concise summaries of unread messages in a chat. This feature helps agents quickly understand the context of all unread messages without having to read through each one individually.
📄️ Message Status
Message Status lets you see whether the patient has received and read the messages you send from the Live Chat. It appears below your messages in the Message Area, so you always know how far the patient has followed the conversation.
📄️ Translation
The Translation feature in MChat allows agents to translate messages within the Live Chat interface, facilitating communication with patients who speak different languages.