Skip to main content

Agent Analysis

The Agent Analysis page provides insights into the performance of agents over a selected period. You can analyze various metrics such as the number of chats handled, average response time and more.

Agent Analysis

  1. Date Range Selector: Allows you to choose the time period for which you want to view the analytics data:

    • Today
    • Last week
    • Last 30 days
    • Last 90 days
    • Last 180 days

  2. Date Display: Shows the currently selected date range for the analytics data. You can use it for custom date selections.

  3. Total Agents: Displays the total number of agents in the hospital within the selected date range.

  4. Average Processing Volume: Indicates the average number of chats processed by agents during the selected period.

  5. Average Response Time: Shows the average time taken by agents to respond to chats in the selected date range.

  6. Top Performer: Highlights the agent with the highest performance based on predefined metrics.

  7. Agent Processing Volume Chart: A graphical representation of the number of chats processed by agents in the selected date range.

Agent Analysis

  1. Agent Average Response Time Chart: A graphical representation of the average response time of agents over the selected period.

  2. Agent Average Duration Chart: A graphical representation of the average duration of chats handled by agents in the selected period.

  3. Agent Performance Details Table: A detailed table listing individual agent performance metrics, including:

    • Agent Name
    • Chat Count
    • Average Response Time
    • Average Chat Duration