Time Series Analytic

The Time Series Analytic page provides detailed insights into the trends and patterns of your data over specified time periods. It is designed to help you analyze how key metrics evolve over time, enabling you to make data-driven decisions based on historical performance.

1. Date Range Selector: Allows you to choose the time period for which you want to view the analytics data:

   • Today
   • Last week
   • Last 30 days
   • Last 90 days
   • Last 180 days

2. Date Display: Shows the currently selected date range for the analytics data. You can use it for custom date selections.

3. Total Chats: Displays the total number of chats that have occurred within the selected date range.

4. Time Series Tab: This tab allows you to track the data into different time intervals:

   • Hourly: on x-axis represents hours of the day (0-23)
   • Daily: on x-axis represents days of selected date range
   • Weekly: on x-axis represents first day of week of selected date range

5. Chats Chart: A visual representation of the number of chats over the selected time period. This chart helps you identify trends and patterns in chat volume. It will change based on the selected time interval (hourly, daily, weekly).

6. Response Time Chart: A visual representation of the average response time over the selected time period. This chart helps you monitor how quickly agents are responding to chats and identify any fluctuations in response times. It will also change based on the selected time interval (hourly, daily, weekly).